Frequently Asked Questions

Shipping Policy

Do you ship internationally?

Yes! We ship to almost 200 countries through the United States Postal Service, UPS, and DHL Express.

There are a few items that we are unable to ship internationally, including iron fallout removers, IPA alcohol based cleaners, and razor blades. Country-specific restrictions may also apply. If you have any questions about shipping internationally, please reach out to us at Sales@CarGuySupplies.com.

Can I use a carrier outside of your network?

We only ship items through the United States Postal Service, UPS, and DHL Express. We cannot ship items through independent carriers.

How long will it take to receive my order?

Delivery times will vary based on your shipping method and your location. Delivery time starts the next business day after your order leaves the warehouse.

  • *Orders must be placed by 11:00 a.m. EST to ship out the same business day.

    You can check your order status at any time by using the tracking number attached to your order. For the most up to date information, please use UPS's Tracking website.

 

  • Where are you located?

    Our warehouse is located in Lombard, Illinois, approximately 45 minutes west of downtown Chicago.


    Will I have to sign for the package?

    Not typically. The driver will usually leave the package, unless there have been a high number of claims in your area. We can put “no signature required” on the order at your request. If you request “no signature required” Car Guy Supplies and UPS assume no further liability for missing or lost packages.

    Is tracking information provided?

    Yes. You will recieve a tracking number via email when we print the shipping label for your order. It is sent to the email address you give us when you place your order. If you do not provide an email address, we cannot send tracking information.

    You can check your order status any time on UPS's Tracking website.

    Why didn’t I receive tracking information?

    Check your spam filter, sometimes our emails will get automatically filtered out. Also, if we have an incorrect email address or no email address, we cannot send tracking information.
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Can I correct my address after an order is placed?

If your shipping address is incorrect on your order, please call us as soon as possible and we will be happy to change it for free. UPS charges $10 to redirect a package once it has shipped. There is no charge for us to correct the address before the package is shipped.

Do you ship to PO Boxes?

Yes, we ship to PO boxes through USPS.

Return Policy

 

What is your return policy?

Items must be returned within 30 days in like new condition with original packaging. To return an item, just call us at (312) 725-2076 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. We won't accept any items sent to us without authorization.

All orders made with free shipping offers will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold, the remaining items and returned items will be billed for the normal shipping charges.

The cost of the returned items, less the shipping charges, will be credited via the payment method used. It may take 5-7 days for your bank to process the credit.

If you have received a defective item, please contact us at (312) 725-2076

Who pays for return shipping?

Car Guy Supplies covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid UPS label to return the product(s) to us in this situation.

Items returned for reasons other than defect or Car Guy Supplies' error will not be provided with a pre-paid return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".

Can I exchange an item?

Yes. Please call us at (312) 725-2076 and let us know that you will be returning an item and what you'd like to exchange it for. We will assign a Return Authorization Number, which must be written on the outside of the package. Upon our receipt of your returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.

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